i'm going to crash up

someone very near and dear to me has fallen prey to some sort of awful malady that i can't describe.
for at least the past two days my computer has become tragically ill. i cannot describe what has happenned to it. apparently some sort of software upgrade has done it in. on tuesday, when the initial problem occurred, it eventually rebooted, but its performance was severely lacking. i shut it down, as i normally do, before i went to bed.
on wednesday the problem returned, this time more persistent than ever. no matter how many times i was asked to reboot the computer. it never seemed to be able to correct whatever malfunction from which it was sufferring. eventually, i called geek squad services for assisstance. even after several hours of help from one of their agents, i still had not discovered or was able to fix the problem. after a point, the geek squad told agent that i would have to completely recover pc from scratch. he explained, at great length, how the process worked, and that afterward my computer would have no memory of the past eight months. everything i had done with my computer since i brought it home would be gone forever. i agreed, and once the procedure had commenced, i waited patiently for the results. i was told it could take several hours before completion, and that i should call again if it was not a success. so i cleaned a little, blathed, still nothing. i had to head to bed.
when i awoke this morning, much to my dismay, there was a new error message emblazoned on my monitor telling me that the OS could not be installed, and everything would remain unchanged. i am not sure if there was something i was supposed to do during this process that might have inhibited this error. so i will try again later today after i get home from work, hopefully with better results.